We want to make your handbag dream and we will pursue your dream as far as we can. We work on the ethic that if we would not be happy with the handbag ourselves, then you certainly wouldn't be. So you will never receive a handbag that we are not happy enough to use ourselves!
Please note though, whilst every care is taken to pack up your purchase, we cannot take any responsibility for what happens in transit. Much as we'd love to, we do not have any control over Royal Mail, so if you want to insure your goods then please do so. We do however send all our handbags in their own dust bag, wrapped in tissue and boxed in a cardboard box for protection. If you have selected gift wrapping then the handbag will also be in a black branded box. All handbags are sent by Royal Mail Special Delivery within the UK and First Class Air Mail internationally. The costs of the postage and packing and Royal Mail is non profit based - this means we do not make any profit on the postage and packing. You pay what we pay!
Once you have made a purchase, we will ship it as soon as we can, usually within 3 WEEKS, remember we are making these handbags specially for you. Please allow us the time to construct the best handbag we can completely. We will do our best to meet our delivery time of 3 weeks but if we believe that there are any delays, we will inform you of such by email. All payments for both goods and postage must be received by VV Amore before your order is dispatched.
All of the handbags on our site are handmade. With that in mind, colours and textures may occasionally vary slightly from those depicted particularly regarding leather and fabrics and dependent on what materials are in stock. Items are also not pictured to scale. Make sure you have checked out the size guidance. Because each item is made especially for you we cannot make a refund for an item that is simply not wanted. Of course if there is a major defect we will replace the goods, or at our discretion, refund. Any postage and packing involved in returns will be at your cost.
Please note that once you make a purchase, you have entered into a legally binding contract with us. We say this for your protection as well as for ours. By making your purchase, then you agree to be bound by these Delivery and Return terms - if you have any queries, then please make them known before you make your purchase.
Finally, thank you for ordering from VV Amore, you will be delighted by your handbag.